Last updated: June 25, 2022

Thank you for shopping at Icosano.

If, for any valid reason, You are not completely satisfied with a purchase We invite
You to review our policy on refunds and returns.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined
under the following conditions. The following definitions shall have the same
meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this
  Agreement) refers to Icosano, AB 30/3/1 Ground Floor,Prafullakanan,
  Kestopur, Kolkata 700101 Near SBI Prafullakanan.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Icosano, accessible from https://shopping.icosano.com/
• You means the individual accessing or using the Service, or the company,
  or other legal entity on behalf of which such individual is accessing or
  using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order before the dispatch of the goods with valid reason.

The deadline for canceling an order before the dispatch of the goods from the warehouse.

In order to exercise Your right of cancellation, You must inform Us of your
decision by means of a clear statement. You can inform us of your decision by:

• By email: info@icosano.com
• By phone number: +91 801 774 0186 / 033 – 46031743

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be
  returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health
  protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature,
  inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet
the above return conditions in our sole discretion.

Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You
should send the Goods at the following address:

AB 30/3/1 Ground Floor,Prafullakanan,

Kestopur, Kolkata 700101

Near SBI Prafullakanan

We cannot be held responsible for Goods damaged or lost in return shipment.
Therefore, We recommend an insured and trackable mail service. We are unable
to issue a refund without actual receipt of the Goods or proof of received
return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact
us:

• By email: info@icosano.com
• By phone number: +91 801 774 0186 / 033 – 46031743

Need help?

Contact us at info@icosano.com for questions related to refunds and returns.